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Coronavirus (COVID-19)


We are aiming to minimise disruption to our service, but will be focusing on high-priority consumer and public protection work and will be routinely replying to business support requests by phone or email instead of visits.

Business support

During the coronavirus (COVID-19) outbreak, we recognise that cashflow and keeping your business afloat are major concerns and finding the right information can be a challenge. You can find information and resources to help your business in our guide COVID-19: general advice for businesses. We also have guides on:

For guidance on restarting your business safely, see the Better Business for All COVID-19 Toolkit.

To help businesses recover from the COVID-19 pandemic, we are extending our offer of free tailored trading standards regulatory advice for all businesses in our area to 31 October 2020. From 1 August onwards, this offer will be limited to two hours of advice per business. For more information, contact us.

For business resilience support and guidance about coronavirus, visit the Heart of the South West Growth Hub COVID-19 support for business.

Consumer information

The outbreak of COVID-19 has seen an increase in scams and doorstep traders who are trying to exploit fear and uncertainty during this difficult time.

Find out about some of the COVID-19 scams to beware of and how to stay safe in our guide Stay home, stay safe, stay scam aware. You can also download and print our Stay home, stay safe, stay scam aware poster to put up in your communities.

You can find more information on how to spot and stay safe from scammers in our guide Scams, rogue traders and doorstep crime.

For more news, information and resources to help you stay safe from COVID-19 scams, see:

We also have consumer guides on the following COVID-19 topics:

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