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# Devon, Somerset Trading Standards: Heart of the South West

## Sitemaps
[XML Sitemap](https://www.devonsomersettradingstandards.gov.uk/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [Rogue roofer sentenced after misleading customers over home repairs](https://www.devonsomersettradingstandards.gov.uk/rogue-roofer-sentenced-after-misleading-customers-over-home-repairs/): A rogue roofer who pressured customers into paying thousands of pounds for poor or incomplete work has been given a suspended 21-month prison sentence following a prosecution by Trading Standards.
- [Four Torbay shops ordered to close over illegal tobacco products](https://www.devonsomersettradingstandards.gov.uk/four-torbay-shops-ordered-to-close-over-illegal-tobacco-products/): Four shops in Torbay have been ordered to close for three months following action by Trading Standards and Devon & Cornwall Police as part of a continuing crackdown on the sale of illegal tobacco products.
- [Widespread allergen failures at takeaways in Devon, Somerset and Torbay](https://www.devonsomersettradingstandards.gov.uk/widespread-allergen-failures-at-takeaways-in-devon-somerset-and-torbay/): Customers with food allergies are being urged to take extra care when ordering takeaway meals from curry houses after 78 per cent of food outlets tested by Trading Standards failed allergen tests.
- [Battery fire risk sparks urgent safety warning as e-bike use rises](https://www.devonsomersettradingstandards.gov.uk/battery-fire-risk-sparks-urgent-safety-warning-as-e-bike-use-rises/): A sharp rise in e-bike and e-scooter use is driving a worrying increase in battery fires. Trading Standards is urging people and businesses to act now to stay safe.
- [Rogue tradesman ordered to compensate elderly victim within two months](https://www.devonsomersettradingstandards.gov.uk/rogue-tradesman-ordered-to-compensate-elderly-victim-within-two-months/): A fraudster from Taunton who tried to ‘bully’ an 81-year-old carer into paying thousands of pounds for home repairs she didn’t need has been handed a suspended jail sentence and ordered to pay £11,700 in compensation.
- [Former director of home improvement company pleads guilty to misleading customers](https://www.devonsomersettradingstandards.gov.uk/former-director-of-home-improvement-company-pleads-guilty-to-misleading-customers/): A former director of a company that carried out home improvements has received a suspended jail sentence after being prosecuted for deliberately misleading his customers.
- [Barnstaple shop closed for three months after illegal tobacco seizure](https://www.devonsomersettradingstandards.gov.uk/barnstaple-shop-closed-for-three-months-after-illegal-tobacco-seizure/): A shop in Barnstaple has been ordered to close for three months after police and Trading Standards uncovered illegal cigarettes and tobacco stashed in an underground compartment.
- [£4,300 seized after illegal tobacco sales uncovered in Plymouth shop](https://www.devonsomersettradingstandards.gov.uk/4300-seized-after-illegal-tobacco-sales-uncovered-in-plymouth-shop/): More than £4,300 has been seized and forfeited after illegal tobacco sales were uncovered at a Plymouth shop.
- [Bideford shop, where tobacco products were sold to children closed by Trading Standards and Police](https://www.devonsomersettradingstandards.gov.uk/bideford-shop-where-tobacco-products-were-sold-to-children-closed-by-trading-standards-and-police/): A shop in Bideford has been ordered to close for three months for selling illegal tobacco.
- [Illegal tobacco and underage vaping sales lead to shop closure in Taunton](https://www.devonsomersettradingstandards.gov.uk/illegal-tobacco-and-underage-vaping-sales-lead-to-shop-closure-in-taunton/): A shop in Bridge Street, Taunton, has been ordered to close for three months after being caught selling illegal tobacco and vaping products to children.
- [Two more shops shut for selling illegal tobacco – that’s 25 since the summer](https://www.devonsomersettradingstandards.gov.uk/two-more-shops-shut-for-selling-illegal-tobacco-thats-25-since-the-summer/): Trading standards has now closed two more shops for selling illegal tobacco; and that makes 25 since July.
- [Food alert: Jolly Rancher products manufactured by The Hershey Company](https://www.devonsomersettradingstandards.gov.uk/food-alert-jolly-rancher-products-manufactured-by-the-hershey-company/): Jolly Rancher products listed below contain Mineral Oil (Mineral Oil Aromatic Hydrocarbons or MOAH), making them unsafe to eat.
- [Two more shops close for illegal trade in tobacco and vapes](https://www.devonsomersettradingstandards.gov.uk/two-more-shops-close-for-illegal-trade-in-tobacco-and-vapes/): Two more shops, both in Taunton, have closed after Trading Standards Officers and Police found illegal tobacco and vapes on their premises.
- [Residents urged to check tumble dryers after fire risk alert](https://www.devonsomersettradingstandards.gov.uk/residents-urged-to-check-tumble-dryers-after-fire-risk-alert/): Householders across Devon, Plymouth, Somerset and Torbay are being warned by Trading Standards to stop using certain integrated heat pump tumble dryers immediately after a national safety alert revealed a serious fire risk.
- [Consumers encouraged to question claims made on meat products this Christmas after products fail ‘traceability checks’](https://www.devonsomersettradingstandards.gov.uk/consumers-encouraged-to-question-claims-made-on-meat-products-this-christmas-after-products-fail-traceability-checks/): Heart of the South West Trading Standards is urging shoppers to check meat labels carefully this festive season after a major investigation revealed misleading claims among some local butchers and farm shops.
- [Trading Standards urges shoppers to check toys before they buy this Christmas](https://www.devonsomersettradingstandards.gov.uk/trading-standards-urges-shoppers-to-check-toys-before-they-buy-this-christmas/): As the countdown to Christmas begins, Heart of the South West Trading Standards Service is reminding shoppers to stay vigilant when buying toys for children this festive season.
- [Significance of Gold: Religion and Tradition](https://www.devonsomersettradingstandards.gov.uk/significance-of-gold-religion-and-tradition/): A recent trade deal signed by UK Prime Minister Sir Keir Starmer and Indian Prime Minister Narendra Modi signals the removal of tariffs on jewellery imported into the UK from India.
- [Exeter shop shut down after repeated attempts to flee with illegal tobacco](https://www.devonsomersettradingstandards.gov.uk/exeter-shop-shut-down-after-repeated-attempts-to-flee-with-illegal-tobacco/): Trading Standards and police have closed yet another business for selling illegal tobacco – despite repeated warnings and dramatic attempts to escape with contraband.
- [‘Tis the season to be cautious!](https://www.devonsomersettradingstandards.gov.uk/tis-the-season-to-be-cautious/): As Black Friday and the Christmas season approaches, we’re warning people to be aware of scams.
- [Counterfeit items seized in joint police and Trading Standards operation](https://www.devonsomersettradingstandards.gov.uk/counterfeit-items-seized-in-joint-police-and-trading-standards-operation/): Counterfeit items were seized from high street shops in Plymouth this week by police and Trading Standards officers, tackling organised crime.
- [Honiton farmer prosecuted for pollution and animal welfare offences](https://www.devonsomersettradingstandards.gov.uk/honiton-farmer-prosecuted-for-pollution-and-animal-welfare-offences/): The Heart of the South West Trading Standards Service and the Environment Agency (EA) have prosecuted a Honiton man for allowing appalling animal welfare and environmental conditions to persist at his farm.
- [Halloween safety warning](https://www.devonsomersettradingstandards.gov.uk/halloween-safety-warning/): With Halloween on 31 October fast approaching, Trading Standards is urging families to prioritise safety when buying costumes, decorations and novelty items.
- [Former director of Mobility Furniture Company jailed for fraud](https://www.devonsomersettradingstandards.gov.uk/former-director-of-mobility-furniture-company-jailed-for-fraud/): An ‘arrogant and greedy’ former director of a company that supplied mobility aids and furniture to the elderly and vulnerable has been jailed for 15 months after being prosecuted for fraud.
- [Winter fuel payment scam warning](https://www.devonsomersettradingstandards.gov.uk/winter-fuel-payment-scam-warning/): Residents across the region are being warned of text message winter fuel payment scams.
- [Rogue builder who preyed on the vulnerable and elderly jailed](https://www.devonsomersettradingstandards.gov.uk/rogue-builder-who-preyed-on-the-vulnerable-and-elderly-jailed/): A rogue builder from Exeter has been jailed for 18 months and banned from trading for seven years for taking more than £59,000 in deposits for work he either didn’t start or didn’t complete.
- [Two arrested on suspicion of being loan sharks in North Devon](https://www.devonsomersettradingstandards.gov.uk/two-arrested-on-suspicion-of-being-loan-sharks-in-north-devon/): A man and a woman were arrested on suspicion of illegal money lending following an operation in North Devon early on Wednesday 24 September.
- [Six more shops closed for peddling illegal tobacco and vapes](https://www.devonsomersettradingstandards.gov.uk/six-more-shops-closed-for-peddling-illegal-tobacco-and-vapes/): Six more shops were closed for peddling illegal tobacco and vapes this week, the highest number of closures of its kind ever seen in Devon on a single day.
- [Parking fine text scam warning](https://www.devonsomersettradingstandards.gov.uk/parking-fine-text-scam-warning/): We are warning motorists to be on their guard against a parking fine text scam doing the rounds.
- [Rogue Plymouth glazier sentenced](https://www.devonsomersettradingstandards.gov.uk/rogue-plymouth-glazier-sentenced/): A rogue Plymouth glazier who threatened customers and delivered substandard work has been handed a 12-month suspended prison sentence and ordered to complete 140 hours of unpaid work, following a successful prosecution by the Heart of the South West Trading Standards Service.
- [Most caterers pass kitchen allergens check](https://www.devonsomersettradingstandards.gov.uk/most-caterers-pass-kitchen-allergens-check/): Food outlets such as cafes, sandwich shops and mobile caterers are being reminded of the importance of regularly reviewing their food preparation protocols to ensure that allergens don’t contaminate the products they serve.
- [Trading Standards and police continue to stamp out the sale of illegal tobacco with more shop closures](https://www.devonsomersettradingstandards.gov.uk/trading-standards-and-police-continue-to-stamp-out-the-sale-of-illegal-tobacco-with-more-shop-closures/): Heart of the South West Trading Standards Service continues to work closely with the police to stamp out the sale of illegal tobacco and vapes – and this week five more shops were closed down.
- [Animals in most of the farms tested have access to safe drinking water](https://www.devonsomersettradingstandards.gov.uk/animals-in-most-of-the-farms-tested-have-access-to-safe-drinking-water/): Most of the farms and smallholdings in Devon and Somerset tested are ensuring that their livestock have access to clean drinking water.
- [Exmouth vape shops closed](https://www.devonsomersettradingstandards.gov.uk/exmouth-vape-shops-closed/): Two Exmouth shops have been shut down for three months for selling illegal tobacco.
- [Farming family banned from keeping animals for 10 years](https://www.devonsomersettradingstandards.gov.uk/farming-family-banned-from-keeping-animals-for-10-years/): A family of livestock and dairy farmers have been banned from keeping cattle, sheep and pigs for 10 years, and each ordered to pay more than £3,000 in costs for causing suffering to animals in their care.
- [Businesses reminded that disposable vapes ban begins this Sunday](https://www.devonsomersettradingstandards.gov.uk/businesses-reminded-that-disposable-vapes-ban-begins-this-sunday/): Businesses across Devon, Plymouth, Somerset and Torbay are being reminded by Trading Standards to ensure that they are ready for when the ban on disposable vapes begins on 1 June.
- [Illegal tobacco, vapes and cash seized](https://www.devonsomersettradingstandards.gov.uk/illegal-tobacco-vapes-and-cash-seized/): Officers from Heart of the South West Trading Standards took part in a major operation to disrupt the sale of illegal tobacco across the region last week.
- [Trading standards finds that some ‘nicotine free vapes’ contain nicotine](https://www.devonsomersettradingstandards.gov.uk/trading-standards-finds-that-some-nicotine-free-vapes-contain-nicotine/): Vital sampling work carried out by Heart of the South West Trading Standards has lifted the lid on the sale of ‘nicotine free’ vapes across the region which actually contain nicotine.
- [Illegal tobacco and vapes seized in shops across the region](https://www.devonsomersettradingstandards.gov.uk/illegal-tobacco-and-vapes-seized-in-shops-across-the-region/): More than £37,000 of illegal tobacco, vapes and cash was seized by our Trading Standards Officers during a recent operation.
- [Children’s beach shoes containing banned levels of plastic-softening chemicals removed from sale](https://www.devonsomersettradingstandards.gov.uk/childrens-beach-shoes-containing-banned-levels-of-plastic-softening-chemicals-removed-from-sale/): Trading Standards is recommending that children’s plastic beach shoes are tested nationally after some products on sale in Devon, Plymouth, Somerset and Torbay were found to contain banned levels of chemicals and had to be removed from sale.
- [Avian Influenza update](https://www.devonsomersettradingstandards.gov.uk/avian-influenza-update/): In response to the escalating number of cases of avian influenza and continued heightened risk levels in wild birds, an Avian Influenza Prevention Zone (AIPZ) with mandatory biosecurity measures came into force across all of England and Scotland at noon on Saturday 25 January 2025.
- [Check the label; some US-style sweets may contain banned additives](https://www.devonsomersettradingstandards.gov.uk/check-the-label-some-us-style-sweets-may-contain-banned-additives/): Consumers buying American-style and imported sweets are being urged to check the label to ensure that they do not contain additives banned in the UK.
- [8 scams to be aware of this Christmas](https://www.devonsomersettradingstandards.gov.uk/8-scams-to-be-aware-of-this-christmas/): We’re urging consumers to be on their guard against scams as the festive shopping period gets underway.
- [Most businesses inspected are following fireworks rules](https://www.devonsomersettradingstandards.gov.uk/most-businesses-inspected-are-following-fireworks-rules/): Heart of the South West Trading Standards Service recently inspected 49 businesses and shops across Devon and Somerset to ensure they were following firework safety regulations – and we found that most are following the rules.
- [Exeter carer who acted as a loan shark is given community order](https://www.devonsomersettradingstandards.gov.uk/exeter-carer-who-acted-as-a-loan-shark-is-given-community-order/): A 47-year-old woman has been given a 12-month community order with 300 hours of unpaid work after admitting acting as a loan shark in the Exeter area.
- [Don’t fall for a loan shark. They’re not your friend](https://www.devonsomersettradingstandards.gov.uk/dont-fall-for-a-loan-shark-theyre-not-your-friend/): With energy prices set to rise and people on lower incomes possibly worrying about their finances this winter, Trading Standards is reminding people not to be tempted by ‘loan sharks’.
- [Now its getting colder, have you dug out your hot water bottle? Here are a few things to remember…](https://www.devonsomersettradingstandards.gov.uk/now-its-getting-colder-have-you-dug-out-your-hot-water-bottle-here-are-a-few-things-to-remember/): As the temperature begins to drop, Heart of the South West Trading Standards Service is advising people to check their hot water bottles and follow safety guidelines before use this winter.
- [Taunton business prosecuted after vape sale to under 18](https://www.devonsomersettradingstandards.gov.uk/taunton-business-prosecuted-after-vape-sale-to-under-18/): The owner of a corner shop has been ordered to pay £2,326 after an employee sold a disposable vape to a customer who was under 18.
- [Traders reminded to ‘ask for ID’ after another shop owner is fined for selling vapes](https://www.devonsomersettradingstandards.gov.uk/traders-reminded-to-ask-for-id-after-another-shop-owner-is-fined-for-selling-vapes/): The owner of a vapes shop has been ordered to pay fines and costs of £3,550 after he admitted selling vapes to a customer under the age of 18.
- [Thousands of pounds worth of illicit tobacco seized in Exmouth](https://www.devonsomersettradingstandards.gov.uk/thousands-of-pounds-worth-of-illicit-tobacco-seized-in-exmouth/): Illegal tobacco products and vapes worth more than £10,000 were discovered by detection dogs and seized by Trading Standards officers during an operation in Exmouth, East Devon, last week.
- [Local shopkeepers urged to ‘ask for ID’ after trader is prosecuted](https://www.devonsomersettradingstandards.gov.uk/local-shopkeepers-urged-to-ask-for-id-after-trader-is-prosecuted/): Businesses are being warned that they are putting their livelihoods at risk by not asking for identification when selling age-restricted goods such as vapes, tobacco and alcohol.
- [Spray foam insulation removal scam warning](https://www.devonsomersettradingstandards.gov.uk/spray-foam-insulation-removal-scam-warning/): Trading Standards is warning consumers to be wary of cold callers pressuring them to pay to have spray foam insulation removed – insulation that in many cases was only installed in the last couple of years.

## Pages
- [Are you Allergen Ready?](https://www.devonsomersettradingstandards.gov.uk/business/food-law-guidance/allergens-in-food/are-you-allergen-ready/): Correct management of food allergens is a legal requirement and a critical part of protecting consumers, staff and the reputation of your business.
- [Terms of business](https://www.devonsomersettradingstandards.gov.uk/about-us/fees-and-charges/terms-of-business/): Chargeable business advice and support (outside of Primary Authority partnership) Tailored business advice is available as a paid-for service at a rate of £103 plus VAT per hour. Some examples of services may include: Bespoke food labelling advice. Review of/feedback in relation to compliance of product labels. Review of/feedback in relation to terms and conditions. Bespoke staff training. Detailed advice to help improve standard operating procedures. Bespoke advice tailored to your business to aid legal compliance. The minimum charge is £51.50 plus VAT (1/2 hour). A quotation will be provided prior to any work being undertaken.  Invoices will be issued in arrears and are payable within 30 days.  A discount on the hourly rate can be obtained through a Primary Authority (PA) partnership. No VAT is payable on PA fees and charges. No charge is made for the issuing of advice leaflets or signposting to other useful materials. In the event a complaint or non-compliance is identified during a routine inspection or other similar intervention, the complaint or non-compliance will be addressed and businesses will be provided with initial advice specifying what must be done to achieve compliance and/or signposting as appropriate. If more detailed/bespoke advice is required, further support is available as set out above.  Our Enforcement Policy is available to read on our website. Advice and/or guidance provided by Heart of the South West Trading Standards Service may not prevent enforcement action in the future. Advice and/or guidance provided by Heart of the South West Trading Standards Service may be subject to regulatory change. Duties in relation to compliance remain with the business. Except as expressly stated in this policy, all terms, conditions, warranties and representations that would otherwise be applied or implied (by statute or otherwise), or in relation to this policy are excluded to the fullest extent permissible by law. Heart of the South West Trading Standards Service’s liability to the business arising out of any paid-for services provided by us, (whether in contract, tort, negligence or otherwise), shall be limited to the amount paid by the Business for those services in any one year. In no event shall either Heart of the South West Trading Standards Service or the Business by liable to the other under or in connection with any paid for services provided by us, (whether in contract, tort, negligence or otherwise), for any indirect or consequential loss or damage, or for any of the following losses (whether direct or indirect): Any loss of profits; Loss of business; Loss of opportunity; Loss of revenue; Loss of goodwill; Loss of anticipated contracts; and/or Loss of anticipated savings. No individual member of Heart of the South West Trading Standards Service’s staff shall have any liability to the Business, (whether in contract or in tort, including negligence), arising out of provision from Heart of the South West Trading Standards Service, where that individual honestly believe that the act complained of was within their powers or that their duties required or entitled them to do that act and they have acted reasonably, (and the Business shall not bring any claim against such individual member of the Heart of the South West Trading Standards Service’s staff in such circumstances).  Where such information constitutes “Personal Data” the Primary Authority will act as the “processor” of the information for the purposes of the General Data Protection Regulation and the public task of the Primary Authority partnership. If such information is taken into possession appropriate security measures will be taken to safeguard such information whilst in the Primary Authority’s possession and the partner business will be advised of any data security breaches. However insofar as the Primary Authority incorporates this data into its own systems for any other legitimate purposes, such as the prevention or detection of crime, or other regulatory activity, it will be the “controller” as well as “processor” of the data. Please see our privacy notice.
- [Single-use vapes ban](https://www.devonsomersettradingstandards.gov.uk/about-us/single-use-vapes-ban-consultation-on-sanctions/): From 1 June 2025 it is illegal to supply single use vapes - read more: GOV.UK -Single-use vapes ban: what businesses need to do.
- [Avian influenza (bird flu)](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-disease/avian-influenza-bird-flu/): Avian influenza is present in the Heart of the South West area.
- [New food businesses](https://www.devonsomersettradingstandards.gov.uk/business/food-law-guidance/new-food-businesses/): Are you launching a new food business or product or branching out into a new market in the food sector?
- [Student Scams Toolkit](https://www.devonsomersettradingstandards.gov.uk/consumer/scams-rogue-traders-and-doorstep-crime/student-scams-toolkit/): The Student Scams Toolkit provides lots of top tips for new students to help you avoid a variety of scams that you might face in your first year away from home.
- [Bluetongue](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-disease/bluetongue/): Check the guidance on:
- [Giving a statement to Trading Standards – what happens next?](https://www.devonsomersettradingstandards.gov.uk/about-us/service-standards/information-for-complainants-victims-and-witnesses/giving-a-statement-to-trading-standards-what-happens-next/): Thank you for giving a statement, we need your help. The justice system cannot work without witnesses. They are the most important element in bringing offenders to justice.
- [Making a victim personal statement](https://www.devonsomersettradingstandards.gov.uk/about-us/service-standards/information-for-complainants-victims-and-witnesses/making-a-victim-personal-statement/): This guide explains how you can make a victim personal statement. It tells you what sort of information you might want to include in your statement, and what we will do with that information.
- [Information for complainants, victims and witnesses](https://www.devonsomersettradingstandards.gov.uk/about-us/service-standards/information-for-complainants-victims-and-witnesses/): See Our remit for what we can and can’t do. If you’ve reported an issue to us and we are investigating, there are some service standards that apply, and information that you may find helpful.
- [Solid fuel for domestic use](https://www.devonsomersettradingstandards.gov.uk/solid-fuel-for-domestic-use/): New regulations for solid fuel came into force in England in May 2021.
- [Hot Tub Safety Webinars and Toolkit for accommodation providers](https://www.devonsomersettradingstandards.gov.uk/business/hot-tub-safety-for-accommodation-providers/): In recent years consumer demand has brought about a significant increase in the number of holiday lets which now include hot tubs.
- [Buying a second-hand vehicle? Here’s what you need to know](https://www.devonsomersettradingstandards.gov.uk/consumer/buying-a-second-hand-vehicle-heres-what-you-need-to-know/): Buying a used vehicle is a big purchase, and it's important that you carry out checks on the seller, the vehicle and the documentation before you go ahead, saving you time, money and stress in the long run.
- [Jobs and careers](https://www.devonsomersettradingstandards.gov.uk/about-us/jobs-and-careers/): Join Heart of the South West Trading Standards Service and you will enjoy a rewarding career in one of the biggest trading standards services in the country. 
- [Annual Performance Report 2024-25](https://www.devonsomersettradingstandards.gov.uk/about-us/service-plans-governance-and-policies/annual-performance-report/): By Fakir Osman, Head of Trading Standards, Business Support and Innovation
- [Report underage sales](https://www.devonsomersettradingstandards.gov.uk/business/age-restricted-products/report-underage-sales/): The information you provide is confidential. Read our privacy notice to find out how we treat your data.
- [Strategic Plan 2026-27](https://www.devonsomersettradingstandards.gov.uk/about-us/service-plans-governance-and-policies/strategic-plan/): To be known as the leading trading standards service in the UK, in protecting consumers, supporting communities and contributing to economic growth and resilience. To be recognised for innovation, excellent customer service and as a great place to work.
- [Food Service Plan 2026-27](https://www.devonsomersettradingstandards.gov.uk/about-us/service-plans-governance-and-policies/food-service-plan/): There is a central government requirement for local authorities to comply with relevant legislation, codes of practice, guidance on enforcement priorities and a framework document to produce an annual service plan for food law enforcement.
- [Feed Service Plan 2026-27](https://www.devonsomersettradingstandards.gov.uk/about-us/service-plans-governance-and-policies/feed-service-plan/): There is a central government requirement for local authorities to comply with relevant legislation, codes of practice, guidance on enforcement priorities and a framework document to produce an annual service plan for feed law enforcement.
- [Don’t get caught out by banned tenancy fees](https://www.devonsomersettradingstandards.gov.uk/consumer/dont-get-caught-out-by-banned-tenancy-fees/): In June 2019 the law on what letting agents and landlords are allowed to charge their tenants changed.
- [Service structure](https://www.devonsomersettradingstandards.gov.uk/about-us/service-plans-governance-and-policies/service-structure/): Heart of the South West Trading Standards Service is led by the Assistant Director - Regulatory Services.
- [Governance structure of the Joint Service](https://www.devonsomersettradingstandards.gov.uk/about-us/service-plans-governance-and-policies/governance-structure-of-the-joint-service/): Our Joint Service Review Panel is comprised of:
- [Enforcement Policy](https://www.devonsomersettradingstandards.gov.uk/about-us/service-standards/enforcement-policy/): This policy is designed to make sure that everyone knows the principles that the Heart of the South West Trading Standards Service applies when enforcing the law. It also provides a framework to ensure we behave in a fair, consistent and proportionate manner. We aim to improve regulatory outcomes without imposing unnecessary burdens.
- [Devon County Council Regulation of Investigatory Powers Act Policy](https://www.devonsomersettradingstandards.gov.uk/about-us/service-standards/devon-county-council-regulation-of-investigatory-powers-act-policy/): Policy date: 2013
- [EU Exit](https://www.devonsomersettradingstandards.gov.uk/business/brexit/): We have now officially left the EU. As a result, there may be action that you will be required to take going forward. For information, guides and resources, please visit the Heart of the South West Growth Hub UK Transition site and for national guidance please visit GOV.UK - Transition.
- [Policy under Tenant Fees Act 2019](https://www.devonsomersettradingstandards.gov.uk/about-us/service-standards/policy-under-tenant-fees-act-2019/): As the Lead Enforcement Authority (“the LEA”) under the Tenant Fees Act 2019 (“the TFA 2019”) Bristol City Council (“BCC”) has issued Policy for enforcement authorities on deciding on a financial penalty amount and determining when it is appropriate to prosecute as an alternative to making a financial penalty. The Heart of the South West Trading Standards Service (“The Service”) of Devon County Council (“The Council”) has had regard to the Lead Authority in forming this policy. The Policy will apply in any area where the Service acts. Enforcement Authorities are expected to develop and document their own policy on determining the level of penalty or when to prosecute and when to issue a civil penalty.
- [Accessibility statement](https://www.devonsomersettradingstandards.gov.uk/accessibility-statement/): This website is run by Devon County Council, Plymouth City Council, Somerset County Council and Torbay Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- [Support for making and selling toys](https://www.devonsomersettradingstandards.gov.uk/business/product-safety/support-for-making-and-selling-toys/): A Trading Standards package of support for businesses that make and sell toys.
- [Allergens in food](https://www.devonsomersettradingstandards.gov.uk/business/food-law-guidance/allergens-in-food/): This guide takes you through the legislation, training and documentation needed to help your business comply with the law relating to the control of allergens in food, so you can confidently serve people with allergies or intolerances to specific ingredients.
- [Support for making and selling pet food](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-feed/support-for-making-and-selling-pet-food/): If you are thinking about starting a business making or rebranding pet food and treats, there is a range of legislation you must follow to ensure that what you make and sell is safe.
- [Cookies](https://www.devonsomersettradingstandards.gov.uk/privacy/cookies/)
- [Support for farmers](https://www.devonsomersettradingstandards.gov.uk/agriculture/support-for-farmers/): A confidential, national helpline that is open every day from 7.00 am to 11.00 pm. Volunteers provide free, confidential, pastoral and practical support to anyone who seeks help.
- [Young Friends Against Scams](https://www.devonsomersettradingstandards.gov.uk/consumer/scams-rogue-traders-and-doorstep-crime/young-friends-against-scams/): The Young Friends Against Scams resources have been developed by Friends Against Scams. The pack is designed to help teachers, youth group leaders and other educators teach young people aged 11+ how to stay safe from scams. You can also download it if you’re a parent or carer looking for activities for children.
- [Report illegal tobacco](https://www.devonsomersettradingstandards.gov.uk/consumer/illegal-tobacco/report-illegal-tobacco/report-illegal-tobacco-thank-you/): We appreciate any information you provide and will use it to direct our work in this area.
- [Report illegal tobacco](https://www.devonsomersettradingstandards.gov.uk/consumer/illegal-tobacco/report-illegal-tobacco/): Illegal tobacco is causing harm to our communities in the South West, but you can help stop this. If you see or hear of it for sale, report it to us to help us put a stop to it.
- [Illegal tobacco](https://www.devonsomersettradingstandards.gov.uk/consumer/illegal-tobacco/): Illegal tobacco is causing harm to our communities in the South West.
- [Our remit](https://www.devonsomersettradingstandards.gov.uk/about-us/our-remit-what-we-can-and-cannot-do/): Heart of the South West Trading Standards Service has a wide-ranging role in ensuring fair trading by supporting businesses and protecting consumers. The Service is committed to maintaining legal compliance to help ensure that businesses do not take an unfair advantage over competitors or consumers.
- [Primary Authority case studies](https://www.devonsomersettradingstandards.gov.uk/business/primary-authority/primary-authority-case-studies/): Below are some case studies from businesses who have benefitted from our support.
- [Primary Authority fees](https://www.devonsomersettradingstandards.gov.uk/business/primary-authority/primary-authority-fees/): *Work subsequent to the initial visit will be charged at our hourly rate of £103 per hour.
- [Devon, Plymouth, Somerset and Torbay Trading Standards officer authorisations](https://www.devonsomersettradingstandards.gov.uk/staff-id/): On 1 April 2021 Devon, Somerset and Torbay Trading Standards Service merged with Plymouth City Council Trading Standards to form the Heart of the South West Trading Standards Service.
- [Staff web pages](http://staff.devonsomersettradingstandards.gov.uk/)
- [Register for business advice](https://www.devonsomersettradingstandards.gov.uk/business/register-for-business-advice/): If you would like to access our tailored business services but have not yet registered your business with us, please use our form to register.
- [Business advice registration form](https://www.devonsomersettradingstandards.gov.uk/business/register-for-business-advice/business-advice-registration-form/)
- [Cookie policy](https://www.devonsomersettradingstandards.gov.uk/cookie-policy/): Cookies are small text files placed on your computer by websites you visit. They are widely used to make websites work more efficiently and provide information to site owners.
- [Equipment verification booking form](https://www.devonsomersettradingstandards.gov.uk/business/weights-and-measures/trade-equipment-verification/book-equipment-verification/equipment-verification-booking-form/)
- [Feed hygiene registration application form](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-feed/feed-hygiene-registration/feed-hygiene-registration-application-form/)
- [Other business support](https://www.devonsomersettradingstandards.gov.uk/business/other-business-support/): If you are looking to start, grow or develop a business in Devon, Plymouth, Somerset or Torbay, there is a wealth of expert help available, from online information and resources, to face-to-face advice and guidance.
- [Business advice guides](https://www.devonsomersettradingstandards.gov.uk/business/business-advice-guides/): Below you’ll find guides covering various areas of business and many of the common issues companies face when trying to ensure they comply with trading law.
- [Fees and charges](https://www.devonsomersettradingstandards.gov.uk/about-us/fees-and-charges/): All work not otherwise listed on this schedule and conducted on the instigation of the customer, e.g. bespoke advice or support not covered elsewhere in this Schedule, issue or alteration of Sports Grounds Safety Certificates.
- [Service standards](https://www.devonsomersettradingstandards.gov.uk/about-us/service-standards/): Heart of the South West Trading Standards Service is committed to maintaining legal compliance to help ensure that businesses do not take an unfair advantage over competitors or consumers. This provides a level playing field for all and allows consumers to have confidence in the local economy.
- [Service plans, governance and policies](https://www.devonsomersettradingstandards.gov.uk/about-us/service-plans-governance-and-policies/): The Heart of the South West Trading Standards Service Strategic Plan outlines the visions, aims, objectives and priorities that drive our work. The Service is commissioned jointly by Devon, Plymouth, Somerset and Torbay Councils and the Plan demonstrates how the Service contributes to the corporate priorities of all four authorities. You can also view our governance arrangements and organisational structure.
- [About us](https://www.devonsomersettradingstandards.gov.uk/about-us/): Heart of the South West Trading Standards Service helps to maintain an environment in which local businesses can compete on equal terms and the safety and economic interests of consumers are not compromised by unfair or illegal trading practices.
- [Privacy notice](https://www.devonsomersettradingstandards.gov.uk/privacy/): This notice gives you important information about why the Trading Standards Service may collect your personal information, what we do with it, and what your rights are concerning it. You should read it before you give your consent to our processing of your information, though in some cases your consent, and even your knowledge of the collection, will not be required.
- [Copyright](https://www.devonsomersettradingstandards.gov.uk/copyright/): Material featured on this site is subject to Devon County Council copyright protection unless otherwise stated. Apart from the Devon County Council, Plymouth City Council, Somerset County Council, Torbay Council and TSConnect logos, copyright protected material may be reproduced free of charge in any format or media without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where material is being published or issued to others, the source and copyright status must be acknowledged.
- [Disclaimer](https://www.devonsomersettradingstandards.gov.uk/disclaimer/): While we make every effort to keep the information on this website accurate, we disclaim any warranty or representation, express or implied about its accuracy, completeness or appropriateness for a particular purpose. You assume full responsibility for using the information on this website, and you understand and agree that neither Devon County Council, Plymouth City Council, Somerset County Council or Torbay Council or any of their employees are responsible or liable for any claim, loss or damage resulting from its use.
- [News](https://www.devonsomersettradingstandards.gov.uk/news/)
- [TSI (link reference only)](https://www.devonsomersettradingstandards.gov.uk/tsi/): You must have JavaScript enabled on your web browser to view this content. .
- [Feed Register Entry](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-feed/check-your-feed-hygiene-registration/feed-register-entry/): No record was found.
- [Check your feed hygiene registration](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-feed/check-your-feed-hygiene-registration/): Local authorities are required to maintain a list of all the approved and registered holdings in their respective counties and submit this to the Food Standards Agency by the end of November each year. Additionally, the list must be available to the public.
- [Create a business advice pack](https://www.devonsomersettradingstandards.gov.uk/business/business-advice-guides/business-advice-packs/): If the 'Next' button does not appear on your screen, please click return instead or use the left and right arrows to navigate the frame.
- [test](https://www.devonsomersettradingstandards.gov.uk/test/): editor
- [Guidance on public weighbridge operator certification](https://www.devonsomersettradingstandards.gov.uk/business/weights-and-measures/public-weighbridges/weighbridge-operator-certification/guidance-on-public-weighbridge-operator-certification/): Operators of public weighing equipment have responsibilities to ensure that they can perform their duties competently and honestly. Further, no one may operate public weighing equipment unless he/she holds a certificate from a chief trading standards officer.
- [Veterinary medicine book](https://www.devonsomersettradingstandards.gov.uk/agriculture/veterinary-medicine-book/): If you are the keeper of food-producing animals or treat farm animals that will end up as food intended for human consumption, you must keep a record of the proof of purchase of all veterinary medicinal products bought for those animals. A record of any veterinary medicinal products you give them or treat them with must also be kept. If you did not buy the products yourself you must keep documentary evidence of how you acquired them.
- [Feed and food hygiene visits](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-feed/feed-and-food-hygiene-visits/): The frequency of inspections is based on risk to the feed and food chain as set out in the feed law code of practice. Generally, you’ll be contacted in advance to arrange a convenient date and time for the inspection to take place, though we are able to carry out unannounced ones as well.
- [Animal welfare](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-welfare/): We are responsible for monitoring and investigating animal health and welfare of livestock (particularly at markets and during transport) across Devon and Somerset, ensuring animals are treated correctly and not caused unnecessary suffering.
- [Bovine TB](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-disease/bovine-tb/): Bovine TB is a chronic, infectious and primarily respiratory disease caused by the slow-growing bacterium Mycobacterium bovis (M. bovis). It is mainly a disease of cattle and other bovines, but can affect a wide range of mammal species including goats, sheep and pigs.
- [Enquire about a training package](https://www.devonsomersettradingstandards.gov.uk/business/staff-training/staff-training-contact/)
- [Contact the Intelligence Team](https://www.devonsomersettradingstandards.gov.uk/local-authorities/intelligence/intelligence-contact-form/)
- [Apply for feed hygiene registration](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-feed/feed-hygiene-registration/): Use this form to apply for a new registration or to amend an existing record.
- [Contact our AFIs](https://www.devonsomersettradingstandards.gov.uk/local-authorities/accredited-financial-investigators/afi-contact-form/)
- [Livestock hauliers](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-movement/livestock-hauliers/): You must have a valid transporter authorisation if your business transports vertebrate animals on journeys longer than 65 kilometres (about 40 miles). The type of authorisation you need depends on the total duration of your journeys:
- [Consumer advice guides](https://www.devonsomersettradingstandards.gov.uk/consumer/consumer-advice-guides/): There are many different problems you may face as a consumer when dealing with traders or businesses, and many areas where it may be useful to know your rights.
- [New business enquiry form](https://www.devonsomersettradingstandards.gov.uk/business/new-businesses/new-business-enquiry-form/): If you are a new business, please fill in the form below, letting us know any particular areas we might be able to help you with. We will then be in touch to discuss your needs (usually within five working days).
- [New businesses](https://www.devonsomersettradingstandards.gov.uk/business/new-businesses/): If you are starting a new business or taking over an existing business in Devon, Plymouth, Somerset or Torbay, we want to help you get everything right from the beginning.
- [Product safety and recalls](https://www.devonsomersettradingstandards.gov.uk/consumer/product-safety/): Consumer safety is one of our priorities. We work to ensure all products offered for sale in Devon, Plymouth, Somerset and Torbay are safe and any hazards are correctly labelled.
- [Weights and measures service](https://www.devonsomersettradingstandards.gov.uk/business/weights-and-measures/)
- [Intelligence](https://www.devonsomersettradingstandards.gov.uk/local-authorities/intelligence/): Our Intelligence team of specially trained officers can help local authority trading standards services with short and long-term planning, review, threat assessment, case building and evidence presentation. Contact the Intelligence Team to find out how we could help you and to get a quote.
- [Local authorities](https://www.devonsomersettradingstandards.gov.uk/local-authorities/): We offer intelligence products, accredited financial investigation and weights and measures services to other local authorities at a competitive price. Find out more using the links below.
- [Animal gatherings](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-gatherings/): Livestock markets, shows and collection centres are known collectively as 'animal gatherings'
- [Guidance for abattoirs](https://www.devonsomersettradingstandards.gov.uk/agriculture/guidance-for-abattoirs/): Guidance on running an abattoir including information on regulations, licensing, inspections and penalties can be found at GOV.UK - Welfare of animals at the time of killing. Information for knacker's yards, small-scale producers and private individuals is also available.
- [Animal feed and food hygiene](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-feed/): Helping to maintain the safety and integrity of the feed and food chain from farm to fork is a vital part of our work. We carry out hygiene inspections and monitor products sold within Devon and Somerset.
- [Animal movements](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-movement/): All movements of cattle, sheep, goats, pigs and deer must be recorded and reported to the appropriate agency. On-farm movement records must be kept to record all movements on and off the holding, births, deaths and replacement tags.
- [Animal disease](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-disease/): If you suspect a notifiable disease outbreak, you must report it immediately by calling the Defra Rural Services Helpline on 03000 200 301. Failure to do so is an offence.
- [Farming standards guidance](https://www.devonsomersettradingstandards.gov.uk/agriculture/farming-standards-guidance/): The rules and standards surrounding farming can be complex, so we provide a range of leaflets to help guide you through some of the most common issues with the laws that we are responsible for.
- [Contingency plans](https://www.devonsomersettradingstandards.gov.uk/agriculture/animal-disease/contingency-plans/): In the event of a disease outbreak we work closely with the Animal & Plant Health Agency (APHA) and Emergency Planning to implement regional and local contingency plans. Our contingency plans are regularly revisited and tested to ensure that we can provide a rapid and effective response.
- [Contacts](https://www.devonsomersettradingstandards.gov.uk/contacts/): We are unable to deal with consumer issues directly. For consumer issues, please contact the Citizens Advice consumer helpline to report full details of your problem and get advice.
- [Accredited financial investigators](https://www.devonsomersettradingstandards.gov.uk/local-authorities/accredited-financial-investigators/): Our accredited financial investigators (AFIs) use the Proceeds of Crime Act 2002 to help local authorities recover money obtained through crime. They are trained and accredited by the National Crime Agency and have additional investigative powers to trading standards officers.
- [Staff training](https://www.devonsomersettradingstandards.gov.uk/business/staff-training/): We offer bespoke staff training packages on trading standards matters at a competitive rate.Contact us about our training packages and we will get in touch to discuss your training needs.
- [Enquire about hiring our weights](https://www.devonsomersettradingstandards.gov.uk/business/weights-and-measures/hire-our-weights/weight-hire-enquiry-form/)
- [Book equipment verification](https://www.devonsomersettradingstandards.gov.uk/business/weights-and-measures/trade-equipment-verification/book-equipment-verification/): Use this form to book your equipment for verification.
- [Age restricted products](https://www.devonsomersettradingstandards.gov.uk/business/age-restricted-products/): There are laws that restrict the sale of certain products and services to underage people. We offer advice and support to businesses in Devon, Plymouth, Somerset and Torbay to help them prevent underage sales.
- [Food law](https://www.devonsomersettradingstandards.gov.uk/business/food-law-guidance/): The Food Standards Agency (FSA) is responsible for food safety and food hygiene across the UK.
- [Product safety](https://www.devonsomersettradingstandards.gov.uk/business/product-safety/): Our safety guides provide advice for a range of different businesses and products. Do not take these as a definitive guide, as you are ultimately responsible for ensuring products you make/sell comply with all relevant legislation.
- [Business-to-business contracts](https://www.devonsomersettradingstandards.gov.uk/business/consumer-rights/business-to-business-contracts/): While you may know your rights when it comes to buying goods as a private individual in a shop, many assume that the same rules apply when buying as a business. That’s not always true.
- [Consumer credit](https://www.devonsomersettradingstandards.gov.uk/business/licences-and-registration/consumer-credit/): If you are a business that offers credit or lends money to consumers you may need to be licensed. This includes where credit is arranged to finance the purchase of goods or services (brokers), and also applies to debt collectors, debt advisors and businesses that offer goods for hire or leasing.
- [Performing animals](https://www.devonsomersettradingstandards.gov.uk/business/licences-and-registration/performing-animals/): If you keep or train animals for exhibition, you may need to be licensed by your local district council.
- [Safety certificates for sports grounds](https://www.devonsomersettradingstandards.gov.uk/business/licences-and-registration/safety-certificates-for-sports-grounds/): If you operate a sports ground that holds more than 10,000 spectators, you may be required to hold a safety certificate.
- [Explosives and fireworks](https://www.devonsomersettradingstandards.gov.uk/business/licences-and-registration/explosives-and-fireworks/): We provide licences to individuals and companies who wish to store up to 2000kg (net weight) of explosives, including fireworks and shotgun cartridges. You cannot sell explosives unless you are licensed.
- [Store or sell petroleum](https://www.devonsomersettradingstandards.gov.uk/business/licences-and-registration/store-petroleum/): You must have a licence to store and supply petrol to vehicles with internal combustion engines.
- [Licences and registration](https://www.devonsomersettradingstandards.gov.uk/business/licences-and-registration/): Certain areas of business require licensing and registration, especially if you are dealing with hazardous material or trading in areas that are potentially open to abuse.

## Case studies
- [SteriFeed](https://www.devonsomersettradingstandards.gov.uk/casestudies/sterifeed/): Devon-based SteriFeed explain why they formed a Primary Authority partnership with us and how they find our service.
- [Moo Free](https://www.devonsomersettradingstandards.gov.uk/casestudies/moo-free/): Dairy-free, vegan confectionary maker Moo Free has been a Primary Authority partner of Heart of the South West Trading Standards Service since 2018.
- [Tideford Organics](https://www.devonsomersettradingstandards.gov.uk/casestudies/tideford-organics/): Well-recognised Totnes-based food manufacturer Tideford Organics has been a Primary Authority partner of ours since 2018 – and before that was one of our Home Authority businesses for at least five years. Here, their Head of Technical and Development Becky explains why the support they receive through the partnership is so invaluable.
- [Surfing Cow Ice Cream](https://www.devonsomersettradingstandards.gov.uk/casestudies/surfing-cow-ice-cream/): Surfing Cow Ice Cream, an artisan ice cream maker based in South Devon, has been a Primary Authority partner of ours since starting up in 2018.
- [Toolstream Ltd](https://www.devonsomersettradingstandards.gov.uk/casestudies/toolstream-ltd/): As a large tool company, our Primary Authority partner Toolstream Ltd has complex compliance requirements.
- [Devon Norse](https://www.devonsomersettradingstandards.gov.uk/casestudies/devon-norse/): Facilities management company Devon Norse has had a Primary Authority partnership with us for over four years. Through Primary Authority, we support the business through a number of services, such as testing their food to confirm its provenance and advising on menu terminology and allergen management.