Skip to content

Business news, Consumer news

Trading Standards’ warning as rogue builder complaints hit two a day

Posted on: 28 April 2022

Homeowners across Devon, Plymouth, Somerset and Torbay are being warned by Trading Standards to be alert following concerns that increasing numbers of people are being duped by rogue builders.

In the last financial year (2021/2022) Heart of the South West Trading Standards Service received almost 800 complaints – averaging more than two a day – from householders across the service area regarding building work totalling more than £9.5m.

The complaints relate to work including loft conversions, extensions, roofing, chimney work, paving, driveways, decking and general building work.

The concerns reflect a rise in the number of building fraud claims across the South West’s 11 trading standards authorities last year, with the highest value claim worth over £420,000.

Rogue builders use a range of tactics to trick homeowners into using them. The latest methods include fake online reviews, posting on social media sites and advertising on non-verified online platforms. Charging upfront and asking for more money for apparently increased material costs were also common complaints put to Trading Standards.

Sherry Carter from Heart of the South West Trading Standards Service said: “We continue to receive a large volume of complaints about building work and since 1 April this year we have received more than two complaints every day.

“The total contract value for these works was more than £9 million in total and the complaints received included both civil and criminal matters. We’re really keen that people arm themselves with the knowledge they need to make the right decisions and they can do that with advice and guidance available on the Trading Standards South West website.”

If you’re looking to have work done then Trading Standards always advises you get recommendations from friends and family or from the Trading Standards run ‘Buy With Confidence’ approved trader scheme.

For more information and advice visit Trading Standards South West – Tackling Building Fraud Project.