Scams, Rogue Traders and Doorstep Crime

Is someone trying to Scam you?

With an estimated total cost of mass-marketed scams alone thought to be as high as £5 billion, the chances are, the answer is yes.

On receipt of a letter, e-mail or call you consider to be a scam you can report it to Citizens Advice Consumer Service on 03454 040506, they can also offer advice if you have fallen victim.

If someone you believe is a rogue trader or doorstep criminal is on your property now, contact the Citizens Advice Consumer Service or the Police immediately. If appropriate, officers can be sent out immediately to try and catch the criminals in the act.

If you have a complaint about a service revolving around a premium rate 0906 phone number, then you can contact Phonepayplus, who regulate these numbers, at:
Phonepayplus, Clove Building, 4 Maguire St, London, SE1 2NQ
Tel: 0800 500212

For information on a range of consumer issues you can check out the rest of our consumer section, or for more in-depth information on money laundering and foreign scams visit

Cutting Down On Unwanted Junk

Should you receive an excessive amount of junk mail, telesales calls or prize offer faxes, you can do something to stop it by contacting one of the following organisations:

Mail Preference Service: 0845 7034599 Website
Postal Mail: Anyone who believes they or a family member have received fraudulent mail is urged to report it by writing to Royal Mail, PO Box 797, Exeter, EX1 9UN, or emailing
Fax Preference Service: 0845 0700702 Website
Telephone Preference Service: 0845 0700707 Website
E-mail Preference Service (Direct Marketing Association):

These Services can provide you with information and a registration form. Registration is free, and it can help to stop you receiving offers and information you do not wish to receive.

Doorstep Trading

No consumer should be pressured into agreeing to a contract on their doorstep.  Consumer Protection Laws provide a minimum 14 day cooling off period for contracts concluded away from business premises where they are over £42. Devon, Somerset & Torbay Trading Standards Service runs the Buy With Confidence scheme where you will find traders who have been approved by Trading Standards.  For more information on avoiding doorstep crime, see our Doorstep Crime Information Pack, produced in partnership with Devon & Cornwall Police.