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About us

Service plans, governance and policies

The Devon, Plymouth, Somerset and Torbay Trading Standards Service one-page Strategic Plan outlines the visions, aims, objectives and priorities that drive our work. The Service is commissioned jointly by Devon, Plymouth, Somerset and Torbay Councils and the Plan demonstrates how the Service contributes to the corporate priorities of all three authorities. Please click here to view our governance arrangements and organisational structure.

To ensure we are dealing with the issues that currently cause the most concern and harm to consumers and businesses we follow the National Trading Standards Board Intelligence Operating Model, which helps us identify, prioritise and direct resources to those areas of greatest national, regional and local importance. After completing a Strategic Assessment, we produce a Control Strategy which details our priority areas and how we plan to tackle them. Our Annual Operational Plan provides further information on how we will achieve those objectives and clearly sets out other operational targets.

Statutorily required annual plans for agricultural feed and food standards add further detail in those two functional areas.

To show how we performed in the previous financial year, we produce an Annual Performance Report.