This Strategic Plan – 2017-2021 details the governance and structure of Devon, Somerset and Torbay Trading Standards Service and outlines the vision, aims, objectives and priorities that drive our work. The Service is commissioned jointly by Devon, Somerset and Torbay Councils and the Plan demonstrates clearly how the Service contributes to the corporate priorities of all three authorities.
The Strategic Plan is reviewed and refreshed annually but sets out our general objectives over a three year period. You can also read our Annual Operational Plan 2018/19 which provides further detail on how we will achieve those objectives and sets out clear operational targets.
To show how we performed against our earlier targets, we produce an Annual Performance Report. The current version details our performance over the financial year 2017/18.
In order to ensure we are dealing with the issues that cause the most concern and harm to consumers and businesses we follow the National Trading Standards Board Intelligence Operating Model, which helps us identify, prioritise and direct resources to those areas of greatest local importance.
After completing a strategic assessment, we produce a control strategy which details our priority areas and how we plan to tackle them. Our 2018/19 Control Strategy can be viewed here.