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Service structure


Heart of the South West Trading Standards Service is led by the Head of Trading Standards, Business Support and Innovation.

Reporting directly to the Head of Trading Standards, Business Support and Innovation are:

  • Operations Manager (Business Support and Innovation)
  • Operations Manager (Intelligence and Investigations)
  • Legal Process Manager
  • TSConnect Team Manager.

Service teams

Each Manager oversees one or more teams within the service:

Operations Manager (Business Support and Innovation)

The Operations Manager (Business Support and Innovation) oversees the following teams:

Business Support and Innovation (Trading Standards)

  • Overseen by Business Support and Innovation Group Manager.
  • Three Trading Standards teams each with a Team Manager:
    • Team one: 11.1 full-time equivalent staff (FTEs)
    • Team two: 10.2 FTEs
    • Team three: 11.9 FTEs.
  • Buy With Confidence National Team led by a Project Manager.
    • Total FTEs: 2.5.

Business Support and Innovation (Projects & Programmes)

  • One Business Support and Innovation Group Manager (Projects & Programmes), who leads:
    • One Business Support and Innovation (Projects & Programmes) Team Manager.
    • Business Support and Innovation (Projects & Programmes) team.
    • Total FTEs: 15.5 (not including Group Manager).

Heart of the South West Growth Hub

  • One Team Manager.
  • Total FTEs: 5.81 (including Team Manager).

Operations Manager (Intelligence and Investigations)

The Operations Manager (Intelligence and Investigations) oversees Intelligence and Investigations, and the Intelligence Unit.

Intelligence and Investigations

  • Overseen by Intelligence and Investigations Group Manager.
  • Two teams each with a Team Manager:
    • Team one: 6.6 FTEs (including Team Manager).
    • Team two: 10.36 FTEs (including Team Manager).

Intelligence Unit

  • Total FTEs: 5.

Legal Process Manager

The Legal Process Manager manages the Allocations Unit, which has 2 FTEs.

TSConnect Team Manager

The TSConnect Team Manager manages the TSConnect team. This team has 6.4 FTEs including the Team Manager.

Total FTEs in the service: 94.17.

See our service structure as a chart.



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