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Service structure


Heart of the South West Trading Standards Service is led by the Head of Trading Standards, Business Support and Innovation.

Reporting directly to the Head of Trading Standards, Business Support and Innovation are:

  • Operations Manager (Business Support and Innovation)
  • Operations Manager (Intelligence and Investigations)
  • Legal Process Manager
  • Operational Support Team Manager.

Service teams

Most Managers oversee one or more teams within the service:

Operations Manager (Business Support and Innovation)

The Operations Manager (Business Support and Innovation) oversees the following teams:

Business and Rural Support

  • Overseen by the Business and Rural Support Group Manager.
  • Regulatory Support Business and Commercial Team leg by a Team Manager: 9.9 full-time equivalent staff (FTEs).
  • Regulatory Support Rural Team led by a Team Manager: 11.5 FTEs.
  • Buy With Confidence National Team led by a Project Manager: 2.5 FTEs.

Business Support and Innovation

  • One Business Support and Innovation Group Manager, who leads:
    • Two Business Support and Innovation Team Managers.
    • Business Support and Innovation team.
    • Total FTEs: 10 (not including Group Manager).

Heart of the South West Growth Hub

  • One Team Manager.
  • Total FTEs: 8.8 (including Team Manager).

Operations Manager (Intelligence and Investigations)

The Operations Manager (Intelligence and Investigations) oversees the following teams:

Intelligence and Compliance

  • Overseen by Intelligence and Compliance Group Manager.
  • Two Regulatory Support Compliance Teams each led by a Team Manager: 15.5 FTEs.
  • Investigations Team led by a Team Manager: 9.65 FTEs.

Intelligence and Performance

One Intelligence and Performance team led by a Team Manager: 9.8 FTEs.

Legal Process Manager

No team reports to the Legal Process Manager.

Operational Support Team Manager

One Operational Support team led by a Team Manager: 6.4 FTEs.

Total FTEs in the service: 90.56.

See our service structure as a chart.


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