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Consumers

Guidance for
Consumers

Citizens Advice can provide free, confidential and independent advice to help you with a problem you may be having with a trader or business. Visit Citizens Advice or call on

Citizens Advice

0808 223 1133

We are unable to advise on consumer issues directly but Citizens Advice refers complex or urgent enquiries, and those requiring further action, back to us. We can only deal with the criminal aspect of any problem, which may mean you will have to take civil action if, for example, you believe a trader owes you compensation.

Help and advice for consumers

We are here to help ensure that consumers across Devon, Plymouth, Somerset and Torbay can have confidence that they’ll be treated fairly and within the law by businesses.

Useful links for consumer advice

Consumer advice guides

Comprehensive advice on your rights and what you can do if things go wrong, including how to try to resolve a dispute with a trader.

Product safety and recalls

We try to ensure that all products on sale within the two counties are safe and that any hazards are correctly labelled. Occasionally unsafe products get onto the market and a safety recall is issued.

Scams, rogue traders and doorstep crime

Information and advice to help you to avoid falling victim.

Consumer awareness easy read guides

Download easy read guides to buying products and services, rogue traders and scams.

Buy With Confidence

Approved traders and businesses

Devon, Plymouth, Somerset and Torbay Trading Standards Service runs the Buy With Confidence scheme to promote the highest standards of trading across the two counties, for the benefit of both consumers and businesses. Traders who are part of the scheme have been vetted by Trading Standards to ensure they operate within the law and treat customers fairly.

Find an approved trader

Latest consumer news

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