Guidance forConsumers
Citizens Advice can provide free, confidential and independent advice to help you with a problem you may be having with a trader or business. Visit Citizens Advice or call on
0808 223 1133
We are unable to advise on consumer issues directly but Citizens Advice refers complex or urgent enquiries, and those requiring further action, back to us. We can only deal with the criminal aspect of any problem, which may mean you will have to take civil action if, for example, you believe a trader owes you compensation.
Help and advice for consumers
We are here to help ensure that consumers across Devon, Somerset and Torbay can have confidence that they’ll be treated fairly and within the law by businesses.
Consumer advice guides
Our guides provide comprehensive advice on your rights and what you can do if things go wrong, including how to try to resolve a dispute with a trader.
Product safety and recalls
We try to ensure that all products on sale within the two counties are safe and that any hazards are correctly labelled. Occasionally unsafe products get onto the market and a safety recall is issued.
Scams, rogue traders and doorstep crime
Information and advice to help you to avoid falling victim.
Consumer awareness easy read guides
Download easy read guides to buying products and services, rogue traders and scams.
Buy With Confidence
Devon, Somerset and Torbay Trading Standards Service runs the Buy With Confidence scheme to promote the highest standards of trading across the two counties, for the benefit of both consumers and businesses. Traders who are part of the scheme have been vetted by Trading Standards to ensure they operate within the law and treat customers fairly.
Latest consumer news
Farm shop owner pays the price for ‘misleading’ labelling
The owner of a Somerset farm shop has agreed to change misleading labelling on his products and pay £5,000 in costs following a Trading Standards investigation. Following court appearances at … Continue reading
Devon, Somerset and Torbay Trading Standards shortlisted for ‘best’ service
Devon, Somerset and Torbay Trading Standards Service has been shortlisted for the 2020 LGC Awards in the ‘Best Service Delivery Model’ category. The award recognises local authorities which have pioneered … Continue reading
Rogue handyman who defrauded pensioner given two year suspended sentence and told to pay over £13,000
A rogue handyman has been sentenced for fraud after charging a vulnerable pensioner £100,000 for gardening and maintenance work. At Taunton Crown Court on Wednesday 16 October, Thomas Samuel Godfrey, … Continue reading