Guidance forConsumers
Citizens Advice can provide free, confidential and independent advice to help you with a problem you may be having with a trader or business. Visit Citizens Advice or call on 
03454 04 05 06
We are unable to advise on consumer issues directly but Citizens Advice refers complex or urgent enquiries, and those requiring further action, back to us. We can only deal with the criminal aspect of any problem, which may mean you will have to take civil action if, for example, you believe a trader owes you compensation.
Help and advice for consumers
We are here to help ensure that consumers across Devon, Somerset and Torbay can have confidence that they’ll be treated fairly and within the law by businesses.
Consumer advice guides
Our guides provide comprehensive advice on your rights and what you can do if things go wrong, including how to try to resolve a dispute with a trader.
Product safety and recalls
We try to ensure that all products on sale within the two counties are safe and that any hazards are correctly labelled. Occasionally unsafe products get onto the market and a safety recall is issued.
Scams, rogue traders and doorstep crime
Information and advice to help you to avoid falling victim.
Consumer awareness easy read guides
Download our easy read guides on buying products and services, and staying safe from rogue traders.
Buy With Confidence
Devon, Somerset and Torbay Trading Standards Service runs the Buy With Confidence scheme to promote the highest standards of trading across the two counties, for the benefit of both consumers and businesses. Traders who are part of the scheme have been vetted by Trading Standards to ensure they operate within the law and treat customers fairly.
Latest consumer news
Trading standards warns of blind cord danger to toddlers
Devon, Somerset and Torbay Trading Standards Service is reminding parents of the dangers blind cords can pose to children under five. The warning follows the recent tragic death of two-year-old … Continue reading
Bideford builder sentenced for fraud
A North Devon builder and handy-man has been told to carry out 200 hours of community work and pay £1,000 after being sentenced for fraud at Barnstaple Magistrates Court. … Continue reading
Devon and Somerset restaurants “meating expectations”
Residents and visitors to the Westcountry can be assured that restaurants and gastro-pubs are accurately describing the geographical provenance of their locally sourced meats. Devon, Somerset and Torbay Trading Standards … Continue reading