Citizens Advice can provide free, confidential and independent advice to help you with a problem you may be having with a trader or business. Visit Citizens Advice or call on
03454 04 05 06
We are unable to advise on consumer issues directly but Citizens Advice refers complex or urgent enquiries, and those requiring further action, back to us. We can only deal with the criminal aspect of any problem, which may mean you will have to take civil action if, for example, you believe a trader owes you compensation.
Help and advice for consumers
Our guides provide comprehensive advice on your rights and what you can do if things go wrong, including how to try to resolve a dispute with a trader.
We try to ensure that all products on sale within the two counties are safe and that any hazards are correctly labelled. Occasionally unsafe products get onto the market and a safety recall is issued.
Information and advice to help you to avoid falling victim.
Where to get help if you buy a product or service and there is something wrong.
Buy With Confidence
Approved traders and businesses
Devon, Somerset and Torbay Trading Standards Service runs the Buy With Confidence scheme to promote the highest standards of trading across the two counties, for the benefit of both consumers and businesses. Traders who are part of the scheme have been vetted by Trading Standards to ensure they operate within the law and treat customers fairly.
Latest consumer news
An unqualified rogue stove fitter from Crewkerne who installed an appliance that emitted potentially lethal carbon monoxide whenever it was lit, has been given a suspended four-month prison sentence. At … Continue reading
An off licence in Torquay has had its premises licence to sell alcohol revoked because it was not fulfilling one of its licensing objectives, the prevention of crime and disorder. … Continue reading
Father and son doorstep traders who carried out unauthorised work on several protected oak trees have been ordered to pay a total of £1,200 in fines and costs. Christopher Hughes, … Continue reading