Guidance forConsumers
Citizens Advice can provide free, confidential and independent advice to help you with a problem you may be having with a trader or business. Visit Citizens Advice or call on
0808 223 1133
We are unable to advise on consumer issues directly but Citizens Advice refers complex or urgent enquiries, and those requiring further action, back to us. We can only deal with the criminal aspect of any problem, which may mean you will have to take civil action if, for example, you believe a trader owes you compensation.
Help and advice for consumers
We are here to help ensure that consumers across Devon, Plymouth, Somerset and Torbay can have confidence that they’ll be treated fairly and within the law by businesses.
Consumer advice guides
Comprehensive advice on your rights and what you can do if things go wrong, including how to try to resolve a dispute with a trader.
Product safety and recalls
We try to ensure that all products on sale within the two counties are safe and that any hazards are correctly labelled. Occasionally unsafe products get onto the market and a safety recall is issued.
Scams, rogue traders and doorstep crime
Information and advice to help you to avoid falling victim.
Consumer awareness easy read guides
Download easy read guides to buying products and services, rogue traders and scams.
Buy With Confidence
Devon, Plymouth, Somerset and Torbay Trading Standards Service runs the Buy With Confidence scheme to promote the highest standards of trading across the two counties, for the benefit of both consumers and businesses. Traders who are part of the scheme have been vetted by Trading Standards to ensure they operate within the law and treat customers fairly.
Latest consumer news
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Trading Standards gives advice on how to ensure toys are safe this Christmas
To help ensure that the toys you are buying this Christmas are safe Trading Standards has released two short videos. The videos, about toy safety and buying electrical goods, feature … Continue reading
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Fears that increasing debt could tempt more people to turn to loan sharks this Christmas
Trading Standards is again warning people not to be tempted by ‘loan sharks’ this Christmas. And they advise if you do find yourself ensnared to contact the confidential 24-hour Stop … Continue reading
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Trading Standards and police join forces to tackle illegal vape sales
Illegal vapes with a street value of approximately £7,400 worth has been seized from a store in Plymouth following an operation by Trading Standards and Devon and Cornwall Police. Heart … Continue reading