Although Trading Standards officers no longer deal directly with consumer complaints (if you have an issue, please contact the Citizens Advice Consumer Service), we still believe that best way a consumer can protect themselves is through education.

We set up the tsconnect initiative to ensure that the people of Devon, Somerset and Torbay would have access to quality, up to date info via this website, along with options for keeping up to date with the latest news and developments.  You can subscribe to our newsletter e-zine, or follow us via Facebook and Twitter.

tsconnect helps Devon, Somerset and Torbay Trading Standards Service to:

  • Empower Devon, Somerset and Torbay people – if people know their rights, they are less likely to become the next victims of scamsters and cowboy traders
  • Show Devon, Somerset and Torbay people where to seek advice and support – many people don’t know they can contact Citizens Advice Consumer Service for professional consumer advice at the cost of a local call
  • Support our ‘Buy With Confidence’ approved businesses
  • Keep consumers and business up to date with the latest legislative changes and service news

A History Of Trading Standards

If you are interested in how the modern Trading Standards service developed, take a look at this brief history of how Weights & Measure Inspectors have become the diverse enforcement body of today by clicking here.

A Day In The Life Of A Trading Standards Officer

What does a Trading Standards Officer actually do? Take a look at our officer diaries.

Sign Up For Our Newsletter

Four times a year we produce a newsletter packed with practical guidance to protect yourself from criminal and unfair trading, the latest scam warnings, information about businesses you can trust and how to win goods or services from them.

We also have opportunities to get involved with Trading Standards’ work and tell us which areas of our work are most important to you

If you’d liked to sign up for the newsletter, head here, or you can find back issues here. (If you currently receive the tsconnect E-zine but you no longer wish to, we will be very sorry to lose you! To unsubscribe please email with UNSUBSCRIBE in the subject line)

Find Us On Facebook & Twitter

If you want to keep up with the very latest from Trading Standards, whether it’s scams emerging in Devon, Somerset and Torbay or news on our latest prosecutions, follow us on Facebook and/or Twitter. If you want to know more about how we use social media and the best ways to contact us depending on your query, visit our Social Media Contact Policy page.

tsconnect For Your Use

If you produce your own newsletters/e-zines (e.g. Parish or club magazines), Devon, Somerset and Torbay Trading Standards is more than happy for you to use articles and factsheets from tsconnect as copy – just reference Devon, Somerset and Torbay Trading Standards and please don’t amend content.