If you are a consumer with a problem, please contact the Citizens Advice Consumer Service, who can give you guidance. Unfortunately we cannot deal with consumer issues directly, so please contact CACS either by phone on 03454 040506, or via this online form.
Citizens Advice will pass details of your complaint back to Trading Standards where appropriate. We will only contact you further ourselves should we be able to investigate your case and require further information from you. We will not normally provide feedback on the outcome of complaints or investigations. Please note that normally we will only investigate potential criminal offences and not civil complaints (for more about the difference between civil and criminal law, head here). Even if we do not contact you directly about your case, we use the information we receive from Citizens Advice to make sure that businesses are behaving fairly and not breaking the law. You can also get self-help in our consumer section or on the Citizens Advice site so please feel free to explore.
If you have feedback about either this website or the Devon, Somerset and Torbay Trading Standards service itself, please head over to the Devon County Council site to officially log it. (Please note, Somerset, Devon and Torbay residents should log feedback about the service through the DCC website.)
Devon, Somerset and Torbay Trading Standards is happy to provide guidance to business on complying with trading law, animal health and welfare and other areas that we cover. For self-help guides and information, check out our Business and Farming Standards sections, and if you need further guidance, you can contact us directly using the methods below.
Contacts For Businesses and Enforcement Partners:
Please note these contacts are only for businesses and partner enforcement agencies. We cannot deal directly with consumer complaints through the contact details below – for those you must go to the Citizens Advice Consumer Service.
For businesses and partners calling from Devon: 01392 381381
For businesses and partners calling from Somerset: 0300 123 2224
For businesses and partners calling from Torbay: 01803 208025
Details of your enquiry will be taken, and an officer will contact you within 5 working days.
Fax: 01392 382159
Post: Devon, Somerset and Torbay Trading Standards, County Hall, Topsham Road, Exeter, Devon EX2 4QD
Or via this online form:
For Animal Health, Disease Outbreak, Petroleum, Explosives or Safety Emergencies being reported Out Of Office Hours only, please call: 01392 499499. For Animal Health related contacts during office hours, please visit our Farming Standards Contact Page.