editor
What do you sell?
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Goods
Consumers’ rights when they buy goods from you, including information on when to offer a refund, repair or replacement
[accordion title=”View guidance documents” id=”goods” first=”yes” last=”yes”]
- Accurately describing products
- Antiques and antiquities
- Car boot sales
- Consumer protection from unfair trading
- Energy rating information
- Labelling of footwear
- Labelling of textiles
- Mileage of used vehicles
- Mixed contracts
- Online reviews and endorsements
- Part-worn tyres
- Returns policies
- Single-use carrier bags
- The sale and supply of goods
- Unfair contract terms
- Used car sales
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Digital
Consumers’ rights when you supply digital content – for example, a mobile phone app, a computer game or a DVD
[accordion title=”View guidance documents” id=”digital” first=”yes” last=”yes”]
- Accurately describing products
- Consumer protection from unfair trading
- Digital content
- Mixed contracts
- Online reviews and endorsements
- Returns policies
- The sale and supply of goods
- Unfair contract terms
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Services
Consumers’ rights when they buy your services – for example, builders or motor vehicle repairers
[accordion title=”View guidance documents” id=”services” first=”yes” last=”yes”]
- Accurately describing products
- Consumer protection from unfair trading
- Estate agents:property descriptions
- Letting agents:display of fees
- Mixed contracts
- Motor vehicle servicing and repairs
- Online reviews and endorsements
- Package tours and holidays
- The sale and resale of tickets
- The supply of services
- Unfair contract terms
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