Guidance for
Consumers
Citizens Advice can provide free, confidential and independent advice to help you with a problem you may be having with a trader or business. Visit Citizens Advice or call on
We are unable to advise on consumer issues directly but Citizens Advice refers complex or urgent enquiries, and those requiring further action, back to us. We can only deal with the criminal aspect of any problem, which may mean you will have to take civil action if, for example, you believe a trader owes you compensation.
Help and advice for consumers
We are here to help ensure that consumers across Devon, Plymouth, Somerset and Torbay can have confidence that they’ll be treated fairly and within the law by businesses.
Useful links for consumer advice
Consumer advice guides
Comprehensive advice on your rights and what you can do if things go wrong, including how to try to resolve a dispute with a trader.
Product safety and recalls
We try to ensure that all products on sale within the two counties are safe and that any hazards are correctly labelled. Occasionally unsafe products get onto the market and a safety recall is issued.
Scams, rogue traders and doorstep crime
Information and advice to help you to avoid falling victim.
Consumer awareness easy read guides
Download easy read guides to buying products and services, rogue traders and scams.
Buy With Confidence
Devon, Plymouth, Somerset and Torbay Trading Standards Service runs the Buy With Confidence scheme to promote the highest standards of trading across the two counties, for the benefit of both consumers and businesses. Traders who are part of the scheme have been vetted by Trading Standards to ensure they operate within the law and treat customers fairly.
Latest consumer news
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Widespread allergen failures at takeaways in Devon, Somerset and Torbay
Customers with food allergies are being urged to take extra care when ordering takeaway meals from curry houses after 78 per cent of food outlets tested by Trading Standards failed … Continue reading
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Battery fire risk sparks urgent safety warning as e-bike use rises
A sharp rise in e-bike and e-scooter use is driving a worrying increase in battery fires. Trading Standards is urging people and businesses to act now to stay safe. Figures … Continue reading
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Rogue tradesman ordered to compensate elderly victim within two months
A fraudster from Taunton who tried to ‘bully’ an 81-year-old carer into paying thousands of pounds for home repairs she didn’t need has been handed a suspended jail sentence and … Continue reading