| Annual package | What’s included | Prices, paid in advance. No VAT applicable. |
|---|---|---|
| First Year Set-up Package (Direct Partnerships) | Set-up costs and initial visit from officer.* | Price on application, starting from £490 |
| First Year Set-up Package (Coordinated Partnerships) | Set-up costs and initial visit from officer.* | Price on application, starting from £490 |
| Starter Package | 10 hours of business advice and support.** | £950 |
| Growth Package | 25 hours of of business advice and support, including enhanced support** | £2,250 |
| Enterprise Package | 50 hours of business advice and support, including further enhanced support** | £4,500 |
| Additional Hours Packages for Starter and Growth Packages | Per five hours of additional business advice and support for businesses that use up their Starter or Growth hours during the financial year, but which need further support (if not purchased in multiples of five, rate will revert to standard £103 per hour pay-as-you-go standard rate). | £475 |
| Bespoke packages (as agreed) | For bespoke packages of more than 50 hours we can offer discounts. The amount of discount will depend on the quantity of hours purchased and the nature of the partnership, although standard rate beyond 50 hours will be £90 per hour. Trading Standards may also insist on a specific minimum of hours for a bespoke package, based on its assessment of what the business needs to make the partnership viable. Please note, further discounts are not guaranteed. | Discount negotiable on our standard £103 per hour fee. |
| Start-up Essential Package | Only available to businesses in first three years of trading, which can only purchase this package once. Provides five hours of focused, bespoke guidance on key compliance areas (e.g. product safety, labelling, pricing, advertising etc). Purely an advice package, not registered with the Department for Business and Trade as a Primary Authority partnership. | £475 |
*Work subsequent to the initial visit will be charged at our hourly rate of £103 per hour.
**Hours do not roll over into the next financial year.
We can also provide additional services, some at a discounted rate, including:
- Buy With Confidence approved trader scheme membership
- Made in Devon membership
- Food/product safety sampling
- Bespoke staff training
- Calibration Services
Travel expenses
There is no charge for travelling time within the Heart of the South West area. Travel to premises outside of this area will be charged from the border at the current HMRC rate (45 pence per mile).
If more convenient and cost-effective modes of transport are available, this can be agreed as part of the Primary Authority agreement.
Chargeable time for advice and support in excess of the annual renewal fee
Time will be charged when a visit commences or as part of delivering Primary Authority business support/advice, including dealing with any complaints, outside of the annual renewal fee (the business will be notified from the outset if this is likely). Standard fees are calculated on a cost recovery basis at £103 per hour, which is VAT exempt.
Dealing with complaints or unplanned events
If business advice and support is necessary as part of dealing with unforeseen circumstances such as a product safety recall, food safety alert or other serious issue, the business will be notified that the work undertaken will be recorded against the time remaining.
Primary Authority businesses will be notified when nearing the end of their packaged time and an agreement as to how the business wants to proceed will be finalised and reviewed where necessary.
Fees
The fees will be reviewed annually, and additional time can be purchased.
Unused time
Unused time will not rollover to the following financial year.