| Annual package | What’s included | Prices, paid in advance. No VAT applicable. |
| First Year Set-up Package (Direct Partnerships) | Set-up costs and initial visit from officer.* | Price on application, starting from £475 |
| First Year Set-up Package (Coordinated Partnerships) | Set-up costs and initial visit from officer.* | Price on application, starting from £475 |
| Annual renewal fee | Ten hours of business advice and support.** | £950 |
| Bespoke (as agreed) | For bespoke packages of more than 24 hours we can offer discounts. The amount of discount will depend on the quantity of hours purchased. | Discount negotiable on our standard £95 per hour fee. |
*Work subsequent to the initial visit will be charged at our hourly rate of £95 per hour.
**Hours do not roll over into the next financial year.
We can also provide additional services, some at a discounted rate, including:
- Buy With Confidence approved trader scheme membership
- Made in Devon membership
- Food/product safety sampling
- Bespoke staff training
- Calibration Services
Travel expenses
There is no charge for travelling time within the Heart of the South West area. Travel to premises outside of this area will be charged from the border at the current HMRC rate (45 pence per mile).
If more convenient and cost-effective modes of transport are available, this can be agreed as part of the Primary Authority agreement.
Chargeable time for advice and support in excess of the annual renewal fee
Time will be charged when a visit commences or as part of delivering Primary Authority business support/advice, including dealing with any complaints, outside of the annual renewal fee (the business will be notified from the outset if this is likely). Standard fees are calculated on a cost recovery basis at £95 per hour, which is VAT exempt.
Dealing with complaints or unplanned events
If business advice and support is necessary as part of dealing with unforeseen circumstances such as a product safety recall, food safety alert or other serious issue, the business will be notified that the work undertaken will be recorded against the time remaining.
Primary Authority businesses will be notified when nearing the end of their packaged time and an agreement as to how the business wants to proceed will be finalised and reviewed where necessary.
Fees
The fees will be reviewed annually, and additional time can be purchased.
Unused time
Unused time will not rollover to the following financial year.